Frequently-asked-questions

1. Do I have to create an account to complete a booking?

• Upon booking, an account will be automatically created for you. All guests who book services with our company have a personal account created where they can then manage reservations, access service vouchers, see the status of group services, and request cancellations/refunds.
  

2. Where do I obtain my login information?

• After registering on our site you will receive an automated email which contains a login and temporary password for your personal account. Please login to your account and change your password accordingly.

3. Where do we meet for the tour?

• The meeting location is indicated on each individual tour page as well as your confirmation voucher.

4. What is your cancellation policy?

• Cancellation requests must be received more than 7 days prior to the scheduled service date. For cancellation requests received outside of these terms or a no show on the date of service, the full amount for the service is still due and no refund will be issued.
  
  PLEASE NOTE: Tickets are non-refundable, non-exchangeable and non-transferable. If tickets are included in your tour/service and you choose to cancel or change your tour date, you will be financially responsible for the tickets purchased (payment will be automatically processed to the credit card provided at the time of booking) and unfortunately they will no longer be valid for your tour/service.

5. How do I make payment?

• Payment will be made automatically at the time of booking using the credit card provided to complete the reservation. For group tours, in the event that the minimum number of guests is not reached for a tour to proceed, and the tour is subsequently cancelled by the company, you will receive an automatic refund for the amount paid at the time of booking,
  

6. Does the driver speak English?

• Yes, all of our drivers speak fluent English. They are all from the area you are visiting and have very good general knowledge of your chosen destination.

7. Is your company licensed?

• Yes, we are a fully licensed company and are required to abide by the regulations set by the Italy Council licensing authority.

8. Is tip included in the rate?

• Tip is not included in the quote, as gratuities are not mandatory in Italy, however we do feel that if the clients are happy with their service, the driver should receive a tip as a token of appreciation. Standard gratuities in Europe run between 10 – 25% depending on the service received and your level of satisfaction. Unfortunately, we are unable to accept tips by credit card, rather in the form of Euro cash. We appreciate your understanding.
  

9. What type of vehicles are used for services?

• Our fleet is comprised of deluxe Mercedes and Volkswagen sedans, minivans, minibuses and buses. Above 8 passengers we will provide the service either with a Mercedes Sprinter minibus or multiple luxury minivans, according to our availability and local regulations. Many Italian cities have restricted the areas where certain vehicles can circulate, so in order to offer you the best service possible and to have you reach your destination as comfortably as possible, we will arrange your vehicle accordingly.

10. What is the difference between a tour driver (driver-guide) and a tour guide?

• A tour driver (driver-guide) and a tour guide are not the same. It is to your advantage when booking a private tour to be sure that you understand the difference and know in advance what you are paying for. A tour guide has a license, usually issued by the state / country. He or she has attended school to learn all about the sites you will see. A guide is permitted to go into the historical sites with you and tell you about the history. Naturally, their services are an additional cost. A tour driver is not licensed, has not attended "guide" school, and is not permitted inside a site to tell you about its history. Naturally, their services will be more economical. Many drivers are just as well versed in the area history as a formal guide. The difference of course is that they have to tell you the facts inside of the vehicle and once you are dropped off, he or she cannot explain anything to you about history as he or she can easily get a fine from the public police.

11. How will I know if my group tour is guaranteed?

• At the time of booking, you will receive an email confirming your booking status as currently "Guaranteed or Not Guaranteed". Once the minimum number of guests is met for the service, you will receive an automated email which indicates the service is now guaranteed. You can also check the status of your group by logging into your personal account and monitoring your services. You are always welcome to contact the company to inquire should you have any questions.
• Please Note: Guests are able to cancel up to 8 days prior to the service date so please check the status of your group again after this time frame.

12. Why am I not receiving email communications?

• We apologize for any difficulty and inconvenience. To avoid potential delivery to your spam folder, please add our email address to your contacts: info@jbexperiences.net.
• We invite you to contact our company for any issues and we will be happy to assist you. Please send inquiries to: info@jbexperiences.net.